Customer Care

Contact Us

Tristar Products is committed to providing the best products and friendliest customer service. If you should have any questions about ordering or a question about any of our great products. Please feel free to email us to include your first and last name, address, city, state, zip and email you placed the order under and your order # and we will respond as soon as possible. Emails will be answered during business hours from 9 a.m. - 8 p.m. Monday- Friday.

Help yourself!

Tristar Products has a website just for you – our customer.

You can quickly check order status, billing information, how to use your product and even see special offers. Click on and choose your product or option from our easy to read menu. This website is available 24/7 to allow you to access how to videos and product hints and tips.

For your convenience, you can check order status from this page as well. Simply click 24/7, to view current order information, including shipment information.

Customer Service Hours:

Monday – Friday: 
9:00 am ~ 8:00 pm EST
Saturday and Sunday: 9:00 am ~ 5:00 pm EST

Contact Us:
English and Spanish
Phone Number: 973-287-5100

To check the status of your order 24 hours per day, seven days per week, simply click on

Return Policy

Copper Wear Masks are non-returnable and non-exchangeable. We are not able to accept returns on this type of product.

If you received a damaged package or item, please take a photo of the packaging or item and email to Include your name, address, email, phone # and order information as well as an explanation of the issue. We will review your situation and address it. Please provide this information within 30 days of delivery. If you do not provide it within 30 days, the sale shall be deemed final.