Frequently Asked Questions

ATTENTION: Wearing masks must be accompanied by proper hygiene, especially frequent and thorough hand washing with soap, and washing the mask in the washing machine with your favorite detergent.

Who can use this mask?
This face mask is recommended for use only by the general public.


What materials is this mask made of?
Copper-reinforced fabric (90% nylon, 10% spandex).


What if I am allergic to copper?
Do not buy or use this mask if you are allergic to copper.


What does the copper do? What does “copper technology” mean?
Copper is woven into the mask’s fibers, helping to reinforce the fabric for greater durability.


Do the masks come in different sizes?
One size fits most. The masks are flexible and generally fit almost everyone.


What can I do if the elastic is too tight?
If the ear loops seem too tight, try stretching them 2 or 3 times to loosen.


How tightly will the mask fit against my face?
The mask will fit snugly against your face and is comfortable enough to wear all day.


Can I clean this mask?
Machine wash hot, delicate cycle with like colors. DO NOT BLEACH. Lay flat to dry.


How often do I need to wash the mask?
Routine washing of face coverings is recommended.


When will my order ship?
To prioritize the highest level of safety for our community and employees, we have implemented additional protocols at our distribution centers that may result in some delays. Some orders may take longer than normal to process but we are shipping as fast as we can. Thank you for your patience during these uncertain times. Check your order status at www.customerstatus.com


Can I get rush shipping for an extra fee?
At this time, we are not able to offer rush shipping.